Live on WhatsApp, voice notes too
Picks up WhatsApp voice calls so callers pay no airtime, and answers voice notes with a spoken reply plus a short written summary they can tap.
Built for WhatsApp calling and phone lines across East Africa
Every call answered. Every booking kept.
talkto.africa picks up live calls and voice notes on your business WhatsApp number or a local phone line, day and night. It follows callers who switch between English and Kiswahili mid-sentence, books the appointment, sends the M-Pesa prompt and messages you a summary.
- Zero hold time, zero missed calls
- Bookings straight into your calendar
- M-Pesa deposit collected before you hang up
- Inbound WhatsApp calls cost callers no airtime
- Kenya Data Protection Act aligned
- Works in standard WhatsApp, no new app
Built on and paid with
WhatsApp Business Calling API
M-PESA STK push
Google Calendar Bookings
Kenya DPA 2019 Aligned
Hear it, don't read about it
This is a real conversation shape: a caller books a doctor in Kiswahili, gets confirmed in seconds and pays the deposit without leaving the call.
Live call · 00:00:14
Kiswahili + English
Caller
Habari, nataka kubook appointment ya daktari kesho saa nne asubuhi. Ni possible?
talkto.africa
Karibu! Ndiyo, kesho saa nne asubuhi iko wazi na Dr. Otieno. Nikubookie kwa jina gani?
Caller
Amina Wanjiru. And can I pay the deposit now?
talkto.africa
Sawa Amina, nimeweka Tuesday 10:00 am. I've sent an M-Pesa prompt for the KES 500 deposit to this number, just enter your PIN.
M-Pesa
Pay KES 500 to Jaza Clinic for deposit · Enter M-PESA PIN
••••
talkto.africa
Imepokelewa, asante. Your booking is confirmed. I'll remind you on WhatsApp the evening before. Kwaheri!
Summary sent to the clinic's WhatsApp and calendar
Why it beats a phone menu or a chatbot
Legacy phone systems make callers wait and press buttons. Chatbots type. Your customers want to talk, and they want the thing done.
Built for how Kenyans actually talk
No "press 1 for English". It keeps up when a caller moves between Kenyan English, Kiswahili and Sheng in one sentence, and answers in kind.
Finishes the job, not just the chat
Sends the M-Pesa STK prompt, books the slot in your calendar, saves the caller's details, and hands over to your team the moment a human is needed.
Made for businesses that live on the phone
Pick your sector. Each playbook comes pre-built and you adjust it to your services, hours and prices.
Private clinics, dental practices and labs
Your front desk is busy with the patient in front of them. The phone keeps ringing. We take those calls, every one of them.
- 24/7 answers to the questions you get every day: hours, prices, what to bring, which tests need fasting
- Books and confirms appointments straight into your calendar
- Collects a deposit by M-Pesa on the call to cut no-shows
- Sends WhatsApp reminders the evening before and handles reschedules
Agrovets, seed and input suppliers
Farmers call with a problem and a dialect, not a product code. We answer in their language and turn the call into an order.
- Plain-language product advice from your own catalogue: dosage, application, what pairs with what
- Live stock checks and price quotes by branch
- Takes the order, sends the M-Pesa prompt and confirms pickup or delivery
- Flags a vet or agronomist question to your specialist with the voice note attached
Digital lenders, SACCOs and insurers
Collections and claims are conversations at scale. We hold them politely, consistently and on the record.
- Outbound repayment reminders on WhatsApp and phone, in the member's language
- Agrees a payment plan on the call and confirms it with an M-Pesa prompt
- First notice of loss intake for insurers: what, when, where, photos by WhatsApp
- Writes back to your CRM or core system with a full recording and audit log
Logistics
Property
Hospital groupsLive in a day, not a quarter
Three steps. No new app for you or your customers.
-
1
Connect your number
Use your existing business WhatsApp, or we provision a dedicated local number with a regular mobile line behind it for callers without data.
-
2
Set your playbook
Upload your services, prices, opening hours and booking rules. Tell us when to hand a call to a human. We tune the voice to your tone.
-
3
Turn on 24/7 answering
talkto.africa takes the calls, books the clients, collects the deposits and sends every call summary to your WhatsApp, dashboard or CRM.
Why pay a receptionist to sleep?
Two plans. Both start with a pilot, both billed through M-Pesa, both cancellable any month.
Starter
For one clinic, agrovet, lab or office.
KES
4,900
/ month
- Up to 200 answered minutes a month
- English and Kiswahili voice, Sheng understood
- Bookings straight into Google Calendar
- M-Pesa STK prompt for deposits and payments
- Call summaries sent to your WhatsApp
- Setup and onboarding included
About US$38 a month. Billed monthly via M-Pesa. Cancel any month.
Enterprise and regulated workflows
For lenders, insurers, SACCOs and hospital networks.
From US$1,000
/ month + usage
- Custom hooks into your CRM, LMS or core banking
- Dedicated SIP and PSTN hybrid lines
- Custom voice and vocabulary tuning
- Kenya DPA and ODPC compliance pack with audit logs
- Dedicated SLA and human-agent escalation paths
- 30-day pilot with agreed success metrics
Pricing scales with call minutes and integrations. Quoted after a scoping call.
Questions we get on every call
What happens if the caller has no data or internet?
Every talkto.africa number also sits on a regular mobile line. If a WhatsApp call can't connect, the caller dials the same number as a normal phone call and gets the same receptionist, in the same language, with the same booking and M-Pesa flow. You never lose the call to a bad connection.
Do my customers need to download a new app?
No. Callers use the WhatsApp they already have, or their normal phone dialer. You don't install anything either: we connect to your existing business WhatsApp number or give you a new local one.
How are call recordings handled under the Kenya Data Protection Act?
Callers hear a short notice that the call is recorded and may be transcribed, and they can decline. Recordings and transcripts are encrypted, kept only as long as your retention policy says (90 days by default), and are stored for your business alone. You get a data processing agreement, a register of what we process and on what basis, and a path to honour access and erasure requests. We are aligned with the Data Protection Act 2019 and the Office of the Data Protection Commissioner's guidance, and enterprise plans include the full compliance pack.
What if the receptionist can't answer something?
It says so honestly, takes the caller's details and the question, and hands over according to your rules: ring your staff line immediately, send the voice note to a named person on WhatsApp, or book a callback slot. It never guesses on medical, financial or legal questions.
Which languages does it speak?
It speaks English and Kiswahili and switches between them as the caller does, and it understands Sheng and common regional phrasing. Additional languages for enterprise deployments are scoped during the pilot.
Book a 30-day pilot
Tell us about your business. We'll set up your number, load your playbook and agree what success looks like before you pay for a full month.
- Scoping call within one working day
- Your number live within the first week
- Weekly report on calls answered, bookings and payments
Missed calls are missed money.
Test the live receptionist on WhatsApp right now. It takes one call to hear the difference.